Solusi Kami : integrasi JIRA dengan EYESHARE

The eyeShare IT process automation integration with JIRA lets you automate ITIL-based ITSM processes such as Incident Management, Change Management, and Problem Management within JIRA. Instead of doing manual data entries and repetitive procedures in JIRA, you can create a closed-loop process workflows that accelerates your work in JIRA.

Automate JIRA ITIL-based processes, how it works:
  • eyeShare automatically opens an "issue" in JIRA in response to system alerts. Alerts can be received from monitoring system such as SolarWinds, NagiosSCOM 2012 by email, SNMP, CMD or Web Services.
  • Before eyeShare opens an issues, it executes automated workflows to troubleshoot, investigate, diagnose and even remediate the problem. With its JIRA pre-built activities, eyeShare can support and manage the entire process lifecycles in JIRA.
  • Furthermore, eyeShare workflow will designate an incident ownership, communicate and escalate as necessary, eyeShare will update the incident status with all relevant information, keeping all data for future investigation, and closes the issue in JIRA.

"With the integration between eyeShare and JIRA, We can control every aspect of our ITIL-based Incident Management lifecycle, with eyeShare we improved staff productivity that allows our business to become more competitive" VP Operations at Digital Commerce 

Watch the JIRA Integration with eyeShare on YouTube:

The integration with JIRA lets you:
  • Automatically open, update, close issues and query and investigate data tables in JIRA
  • Accelerate the reporting, escalation, and resolution of incidents
  • Reduction in human errors and the unwanted consequences
  • Ensure fully documented end-to-end processes
  • Reduce the amount of "noise" in the service desk
  • Enforce Incident, problem and change management procedures
  • Easily tailor and customize the integration with JIRA to your needs

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